FAQ

Why free shipping over £18 ?
We've chosen to ship for free when you purchase goods totalling over £18 as a gift to our customers who have chosen to shop with us, oversea's customers have a discounted rate.

We ship 6 days a week via a variety of services depending on your chose and the most reliable options.

Are my payment details secure?
We take security of payment details very seriously and use SAGEPAY sophisticated systems in order to verify and process your payment details, our services enable you to use 3D security, basically a 'pin' number to use online, if you don't have one don't worry whilst 'checking out' information is provided.

How to contact us!
You may contact us via phone: 0844 415 5512 (national rate) or email any time. Please use the 'contact us' button from the website pages. Emails are also checked outside normal office hours!

Our phone number is manned Tue-Sat 10am - 5pm at other times please leave a message.

Earthly Gems Ltd

58 High Street

Market Deeping

Peterborough

PE6 8EB

Are we real?
We have been asked before if we are a real company, obviously it's inportant to know your buying from a recognised entity and doing some research is a good thing.

You can give us a call.

Check our VAT number or company number with the relevant government agency.

The European VAT status check is available on line just click here and enter the VAT number listed on our site.

We endeavour to recycle everything that we can, luckily there is a local recyling company that are able to take anything we cannot reuse ourselves.

We are able to reuse much of the packaging we receive, we keep the use of paper with the offices to a minimum.

This ecommerce website server is powered by a green hosting solution.

Since 2000 years we use a combination of sustainable paper bags, bio degradeable and re-usable material bags for customers which be used repeatedly. This is an area we research and review regularly.

We don't over package our products but ensure they will survive the journey home or via a delivery service.

The company vehicles are normally only used for exhibitions and stock movement within our locations.

We are making the change to LED lighting where possible.

When we last redecorated we used organic paints.

Staff regularly walk, bus or cycle to our locations.

What do you about recycling and green issues?

Why do you have a 0844 phone number what does it cost to call you?
We decided to have a non-geographic number 08444155512 because after having re-located once we didn't want have to change our contact details again, this way we will always have the same phone number, to call it costs the same as any UK national rate call.

Do you sell Wholesale?
Yes we import directly from a number of countries and are able to offer discounts to retailers and resellers, we offer this service online, however we will need trading status & contact details then we can forward details to you regarding access to our trade catalogue online, similiar to our retail site. For more information visit here

How long have you been in business?
Earthly Gems began officially in March 2000 when we started to supply crystals and minerals to various retailers and stockists from a draughty storeroom, retail premises were found a few months later, a small shop with a therapy room which was outgrown within 2 years.

We then moved a little way down the road to a larger shop and increased our number of draughty storerooms!

During this time we've been selling online we've shipped goods all over the country and the world, Brasil, USA, France, Thailand, Turkey, Denmark to name just a few!

It's amazing and wonderful that our goods find there new homes around the globe and it's lovely to receive messages and comments from happy customers!

Do you have synthesised or laboratory grown stones?
Unless requested by a customer we do not normally stock any 'non-natural' stones, when we do have treated or coloured stones it is stated in the items description. eg. coloured agates, aqua aura.

We do not stock items such as artificially iradiated smokey quartz etc...

Do you have a shop?
We had a 'REAL' shop for over 10 years in the small Lincolnshire town of Market Deeping, prior to that in Deeping St. James, so we weren't just a virtual presence online, you know we're dedicated in what we do, you'll also find us at various fairs and shows around the region and country from craft fairs, car shows, rock shows(of the mineral kind!) and occasionally complementary health, Earthly Gems past .

Are the pictures the actual items for sale?
Yes most definately (except where stated for example with tumblestones, keyrings etc). we do believe in showing you the actual goods because then you can connect with the crystal you're buying. If you can't see it you have no idea about it's appearance or quality!

This also means that what we display is actually IN STOCK so you know that if you buy an item it will be with you soon!

Are your crystals cleansed ?
All our crystals are regularly cleansed on arrival and during there stay whilst they await new homes, we use a variety of techniques including sound, sea salt, water, generator crystals, herbs, incense and smudge.

However we do recommend you spend a little time cleansing and attuning the crystals you purchase.

When can I expect my goods with 'free shipping'
All goods that qualify for free shipping are normally sent on a 2nd class signed for or equivalent service, unless particularly bulky, heavy or of high value when we may choose an alternative service. We aim to dispatch orders received during 'office hours' the same day or by the next working day. We have a post collection every working day and on Saturdays!

Sometimes I can't add items to the basket
often the problem here is due to the browser versions or firewalls you are using, we test our systems daily but contact us if you experience difficulties

We recommend you keep you to date with the latest version of browser eg.. IE 8 or Firefox 3.5

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