FAQ

When can I expect my goods with 'free shipping'
All goods that qualify for free shipping are normally sent 2nd class signed for, unless particularly bulky, heavy or of high value when we may choose an alternative service. We aim to dispatch orders received during 'office hours' the same day or by the next working day. We have a post collection every working day!

How to contact us!
You may contact us via phone: 0844 415 5512 (national rate) or email any time. Please use the 'contact us' button from the website pages. Emails are also checked outside normal office hours!

Our phone number is manned Tue-Sat 10am - 5pm at other times please leave a message.

Earthly Gems Ltd

58 High Street

Market Deeping

Peterborough

PE6 8EB

Sometimes I can't add items to the basket
often the problem here is due to the browser versions or firewalls you are using, we test our systems daily but contact us if you experience difficulties

We recommend you keep you to date with the latest version of browser eg.. IE 7 or Firefox 2

Are my payment details secure?
We take security of payment details very seriously and use PROTX sophisticated systems in order to verify and process your payment details, our services enable you to use 3D security, basically a 'pin' number to use online, if you don't have one don't worry whilst 'checking out' information is provided.

Are your crystals cleansed ?
All our crystals are regularly cleansed on arrival and during there stay whilst they await new homes, we use a variety of techniques including sound, sea salt, water, generator crystals, herbs, incense and smudge.

However we do recommend you spend a little time cleansing and attuning the crystals you purchase.

Why free shipping over £18 ?
We've chosen to ship for free when you purchase goods totalling over £18 as a gift to our customers who have chosen to shop with us, oversea's customers have a discounted rate.

Are the pictures the actual items for sale?
Yes most definately (except where stated for example with tumblestones, keyrings etc). we do believe in showing you the actual goods because then you can connect with the crystal you're buying. If you can't see it you have no idea about it's appearance or quality! This also means that what we display is actually IN STOCK so you know that if you buy an item it will be with you soon!

Do you have a shop?
Yes we do have a 'REAL' shop and not just a virtual presence online, so you know we're dedicated in what we do, you'll also find us at various fair and shows around the region and country from carft fairs, car shows, rock shows(of the mineral kind!) and complementary health fairs you're always welcome to come and visit, click here for further information on our location.

58 High Street

Market Deeping

Peterborough

PE6 8EB

Do you have synthesised or laboratory grown stones?
Unless requested by a customer we do not normally stock any 'non-natural' stones, when we do have treated or coloured stones it is stated in the items description. eg. coloured agates, aqua aura.

We do not stock items such as artificially iradiated smokey quartz etc...

Why do you have a 0844 phone number what does it cost to call you?
We decided to have a non-geographic number 08444155512 because after having re-located once we didn't want have to change our contact details again, this way we will always have the same phone number, to call it costs the same as any UK national call.

Do you sell Wholesale?
Yes we import directly from a number of countries and are able to offer discounts to retailers and resellers, we offer this service online, please contact us with your trading status & contact details then we can forward details to you regarding access to our trade catalogue online, similiar to our retail site. For more information and to provide your details online visit here

How long have you been in business?
Earthly Gems began officially in March 2000 when we started to supply crystals and minerals to various retailers and stockists from a draughty storeroom, retail premises were found a few months later, a small shop with a therapy room which was outgrown within 2 years.

We then moved a little way down the road to a larger shop and increased our number of draughty storerooms!

Soon we shall have a separate therapy centre again further down the road!

During this time we've been selling online we've shipped goods all over the country and the world, Brasil, USA, France, Thailand, Turkey, Denmark to name just a few!

It's amazing and wonderful that our goods find there new homes around the globe and it's lovely to receive messages and comments from all over!

What do you about recycling and green issues?
We endeavour to recycle everything that we can, luckily there is a local recyling company that are able to take anything we cannot reuse ourselves.

We are able to reuse much of the packaging we receive, we keep the use of paper with the offices to a minimum.

For the last 8 years we have normally used paper bags for customers and are currently looking at providing long life bags produced from plant matter which can be used repeatedly.

We don't over package our products but ensure they will survive the journey home or via a delivery service.

The company vehicles are normally only used for exhibitions and we only exhibit within a certain radius of our base.

We are making the change to LED lighting where possible.

When we last redecorated we used organic paints.

We'd rather get up earlier and walk or cycle to our base rather than drive - saves going to the gym!

Are we real?
We have been asked before if we are a real company, obviously it's inportant to know your buying from a recognised entity and doing some research is a good thing.

You can give us a call.

Check our VAT number or company number with the relevant government agency.

The European VAT status check is available on line just click here and enter the VAT number listed on our site.

Christmas Seasonal Post Times 2008
Recommended last posting dates from the Royal Mail

UK dates

standard parcels - Wednesday 17th December

2nd class post - Thursday 18th December

1st class post - Saturday 20th December

Courier services - Monday 22th December

Special delivery - Tuesday 23rd December

International Post

Airmail for Australia - Friday 5th December

Airmail for USA, Canada, Japan - Wednesday 10th December

Airmail Western Europe - friday 12th December

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