Earthly Gems Limited

FREE UK postage when you spend over £18.00 - Orders normally shipped THE SAME DAY except Sunday & bank holidays!!

Quality goods awaiting you in stock - offered to you by people that care, authentic & ethical sourcing is important to us! We use SAGEPAY PSP PCI DSS Compliant and SECURE> - the safest way to shop and pay online!

Earthly Gems Ltd suppliers of Crystals, Minerals, Gems & Esoteric goods, 58 High Street, Market Deeping, Peterborough PE6 8EB, tel: 0844 415 5512

About Earthly Gems Earthly Gems Limited (initially registered as Self-Indulgence Limited in the year 2000) is completely dedicated to your total satisfaction and we want you to enjoy and explore with all the goods we offer!

We have a High Street retail, mail order, internet and mobile sales outlets. Regularly attending Holistic shows, Mind Body Spirit, Rock N Gem, craft shows and events around the country.

Finding new homes for crystals, providing you with tools & friends to help you on your journey. Staffed by practitioners, family & people that care. Helping crystals be seen around the world, sharing a little light for everyone!

If you have any suggestions or comments please email us via the 'CONTACT US' button.

We always endeavour to bring you quality at an affordable price, we do travel overseas in order to achieve this and continue to look for new supplies.

All crystals are cleansed and handled with care.

Please remember that holistic therapies do not replace conventional medical care. All descriptions and crystal healing properties are provided as a general reference not to be taken literally as a remedy for a particular condition, many texts and experiences have been referred to in there compilation. Crystals are amazing and will captivate you, enjoy and use your discernment, free will and intuition to guide you on whatever path or way you choose and follow!

We reserve the right to change our Terms and conditions when necessary due to the continual evolving nature of our business.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

You must ensure that you provide your home address details even if the delivery address is different else we may have to contact you!

Please provide your full address details, in order for your goods to arrive promptly.

If you provide incomplete contact details and your package is returned to us, we will may charge you an additional postage fee for re-delivery.

It's important to provide a valid telephone number in case we have to contact you.

PAYMENT is taken via a secure provider SAGEPAY, please note that we use the latest secure processing systems and you will be asked for your Verified by Visa and Mastercard Secure code where applicable.

Soon after you have made a purchase you will receive an email detailing the transaction.

We accept credit card payment. We accept online orders from the United Kingdom and overseas, all prices are in UK sterling. We're currently showing prices in Euro's at a rate of 1.08 which may vary, all processing is in UK sterling and will be converted by your credit card company.

We accept MAESTRO, VISA, MASTERCARD, DELTA, SOLO, AMERICAN EXPRESS payment or by cheque(UK bank cheques with card number). We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, postal mail or over the Internet(we suggest you use the secure server incorporated within the website).

To pay by cheque/postal order purchase as by card, not entering card details will capture your order, let us know by email or phone then send a cheque payable to 'Earthly Gems Limited' 58 high Street Market Deeping Peterborough PE6 8EB. Including your cheque guarantee card number on the reverse where applicable.

Please notify us of your intent to pay if you choose not to make a purchase by card, goods will be only kept for 3 days before being returned to stock.

If you do not wish to order via the website you may contact us by telephone, email, fax to order however the 'free shipping' offer does not appy and 'cost' carriage charges will be added to your order.

Prices displayed are specific offers for the website only and may not be available at our outlets.

You may always order via phone by call 0844 415 5512

Our terms do not affect the consumers' statutory rights.

This company is base in England and is regulated by English law.

Please remember that when buying goods and services on the Internet, you are entering a legally binding contract.

We do reserve the right to cancel a part of or whole order and will notify you promptly if this is the case.

WHOLESALE Terms:

Please note all goods remain the property of Earthly Gems Limited until paid for, shipping costs WILL be applied to your wholesale order up to a maximum of £8.99 + VAT for UK customers, overseas customers shipping charges will be added at cost dependant on location, we will notify you for approval, local tax and import charges may apply to you and will be your responsibility .

Any shortages or damages must be reported to us on receipt of goods. Depending on volume, goods are dispatched promptly by a variety of organisations and we cannot state a delivery time.

Initial minimum order of £125.00 + VAT thereafter £50.00 + VAT

Items may become unavailable and vary in relation to images shown due to the nature of the products. We reserve the right to withdrawn any item from sale without notice and to withdraw your trade status with us.

Access is given to shops, companies, organisations that resell, retail or wholesale our goods.

We keep your company/trading information & payment details on record to process your order, your company/trading information is not given to any other parties except in relation to our accounting purposes including those by request of HM Custom & Excise & Inland Revenue or by third parties employed by us to recover debt.

We are registered with the Data Protection Registrar for the above purposes.

You shall also receive a regular email regarding new items, special offers, advanced ordering not listed on the site.

Full terms and conditions are available on request.

Shipping And Handling Shipping options are dependent on weight, viewable at the beginning of the checkout.

Currently we offer optional FREE SHIPPING to the UK for goods purchased over the value of £18.00! this is normally via 1st Class, 2nd Class and stardard parcel post. Carefully select the option you require if you order is urgent we still offer full paid for delivery options.

Orders normally shipped THE SAME DAY including Saturdays, excluding Sundays and Bank Holidays(courier shipments are Mon-Fri).

As a guide for UK shipping charges are from 100g is £1.96(2nd Class), 250g is £2.30(2nd Class), 500g is £2.76(2nd Class), 1Kg is £3.77, 2kg is £6.11(parcel post), 4Kg is £9.22

Don't forget FREE shipping for orders over £18.00 and other services are available.

As a guide for Europe shipping charges are from 100g is £1.46(Small Packet), 300g is £2.95(Small Packet), 500g is £5.42(Small Packet), 1Kg is £7.18, 2kg is £13.05(small packet)

As a guide for the USA shipping charges are from 100g is £1.93(Small Packet), 300g is £4.55(Small Packet), 500g is £13.01(Small Packet), 1Kg is £7.18, 2kg is £21.07(small packet)

As a guide for the 'Rest of the World' shipping charges are from 100g is £1.93(Small Packet), 300g is £4.55(Small Packet), 500g is £13.51(Small Packet), 1Kg is £7.18, 2kg is £25.26(small packet)

If you do return part of a 'free shipped' order we reserve the right to charge the postage for the remainder of the order.

If you incorrectly select our free shipping offer for orders under £18.00 we reserve the right to apply shipping at the standard rate, we will notify you of this. Or if you return part of an order which subsequently reduces the total value of your order below our conditional 'free shipping' offer.

OVERSEA'S customers please note when spending over 18.00 gbp shipping rates have been discounted in order to compensate for Free shipping in the UK. (by weight eg 100g to USA is approximately $3)

UK Shipping options are :- Royal Mail 1st class or 2nd class 'recorded signed for', Special Delivery, Parcelforce, by courier the price of shipping is displayed when you visit the checkout YOU MAY select an alternative delivery method by clicking another option, all price options are displayed.

We currently offer the option of shipping to an alternate delivery address, in most case we are happy to oblige, but please note we cannot always accomodate this request.

We reserve the right to choose another service to ensure an efficient & safe delivery.

Most 1st class items will be delivered between 24-48hrs after dispatch within the UK mainland.

'FREE SHIPPING' orders & 2nd class normally delivery target is 3 days.

Courier normally 24-48hrs.

Parcelforce normally 48hrs.

International orders from 5 days.

Our default options are 'SIGNED FOR/RECORDED' services and require a signature for proof of delivery. If you are not available to sign details are left by the service for you to arrange re-delivery or collect from a local office within 7 days. If goods are subsequently returned to us because they have not been collected we will notify you and re-send them, a charge will be made at cost for the shipping charge.

We cannot guarantee a specific delivery times. Goods ordered by 3pm generally are dispatched the same day!

If you wish to received your goods as a priority, UK custmers please select the appropiate 'Special Delivery' next working day service.

We may use an alternative courier for heavier items this will not incurr any additional costs to our customers.

For overseas orders we use a variety of shipping methods depending on value and weight.

All oversea's orders will have Custom Declarations where required to aid with a smooth transition through that countries importation procedures. You must note that your country may apply additional charges and taxes for importation it is your responsibility to pay for these.

Delivery Schedule We aim to despatch your order within 24hrs of it being placed Monday-Friday you should normally receive your goods within 2-5 business days unless in the unlikely event of it being out of stock and on the service you choose, when we will notify you. International orders are generally received in under 10 days.

Please not although we monitor to ensure orders are dispatched promptly, extreme weather conditions, public holidays and other events affecting delivery services outside of our control may impact the timely arrival of your order.

We investigate any orders that do not arrive with the help of the delivery company and local authorities where applicable.

Back Orders We endeavour to have all items displayed in stock and use a stock control system which will not allow out of stock items to be purchased. However on occasion an item may become out of stock. If this occurs we will notify you and offer to 'back-order' the item for you. If the item is part of a larger order we will dispatch the available items as normal and then the 'back-orderd' item at no additional cost to you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, VAT applies at the rate of 15% except for certain printed matter. All prices displayed ALREADY INCLUDE any necessary UK taxes.

If you are a VAT registered business within the EU we should be able to zero rate your order on supply of your VAT/TAX number.(intra-EC trade number).

For oversea's customers you may check the outside EU box to deduct VAT from your total, you may have to pay additional taxes at the 'port of entry' in accordance with you local customs law etc.

Also you will have to pay tax on any shipping charges.

Credit Card Security All credit card numbers are collected by PROTX payment Services using the latest technology and Secure Sockets Layer (SSL) encryption - look for the golden padlock at the bottom of the window and HTTPS: on your bowser. Your order and credit card details are encrypted they are not held in clear text on any web site.This technology is the industry standard and among the best & safest software available for secure payment transactions.

If you have any reservations about ordering over the internet please phone(08444155512), fax or mail your order!

Guarantee We guarantee your satisfaction.

Complaints Procedure.

If you are unhappy with any of our products or services please contact us by email, fax or post. All complaints will be acknowledged within 5 working days and treated in confidence. We will advise you regarding the progress of your complaint on a regular basis and also how long it will take to resolve the matter.

Please read our returns policy or contact us for further information.

Reaching Earthly Gems If you need to contact us, please email us via the 'CONTACT US' button, alternatively, you can call or fax us on 0844 415 5512(International +44 <1778343364>) calls from BT landlines cost 5p/min

or by post at :-

Earthly-Gems Limited

58 High Street Market Deeping, Peterborough PE6 8EB.

Please note the contact number is manned between the following hours: Tuesday - Saturday 10:00-17:00, closed Sunday and Monday outside of these hours please leave a message on the answerphone and your query will be dealt with when the office is open.

Privacy Policy Earthly Gems Limited DOES NOT disclose buyers information to third parties. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

your name

address

phone number

email address

credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be only be used for our own order processing, accounting & marketing purposes.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

If you have any questions/comments about privacy, you should email us.

We are registered with as a Data Controller in accordance with the Data Protection act.

Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Under the 'Consumer Protection (Distance Selling) Regulations' you have the right to cancel your order within 7 days after the day you received the goods.

Please contact us as soon as possible with the order details if this is your intention, please do not send the goods without notifying us and acquiring a contact name for the person dealing with your order.

It is your statutory duty to take 'reasonable care' of the goods and we ask you to return them with the original packaging with the item reference number stickers not removed.(red or green circles) and please include the order number and if possible write it on the front of the package.

The regulations state we must provide you with a full refund for the goods within 30 days of the cancellation.

We will request that you return the goods in the condition they were received at your own cost taking care that they arrive and are not damaged in transit. If the consumer does not return the goods, a charge will be made to cover the cost of collecting the goods or hiring a 3rd party to recover the goods on our behalf.

We do recommend that you use a trackable postage method when returning goods.

Unfortunately we cannot refund additional shipping charges either incurred or requested in addition to our default rates.

If goods dispatched qualified for 'free shipping' and you return a portion of them you maybe liable to pay an amount of the shipping fee pro-rata for the goods you retain charged at the most econimical rate we use. This does not apply for goods faulty or damaged.

If in the rare event that the goods are faulty or 'not suitable for the use that they were intended for', please take into account the item images and descriptions displayed prior to purchasing, we will offer a replacement or refund monies paid if the goods are returned within 28 days unless a fault is caused by neglect, misuse or by accident.

Unfortunately we will be unable to accept returns of audio/visual media eg Cd's, DVD's if they have been unwrapped from there original wrapping and seals, unless faulty. We expect that you are able to examine them without unwrapping.

Please contact us for further information.

Please remember that when buying goods and services on the Internet, you are entering a legally binding contract.

We are located within England and abide by English law. We should be notified of your intention to return within 8 days of purchase. For further information see "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

WHOLESALE Returns Terms:

Any shortages or damages must be reported to us on receipt of goods.

Thank-you for shopping with EARTHLY GEMS!

Please visit earthly-gems.co.uk/acatalog/info.html for our Terms & Conditions

Safe online payments are made via PROTX payment service providers online secure payment gateway.